EU PROD backend issues
Minor incident
EU PROD
API and GUI
2022-03-30 07:33 UTC
·
8 hours, 58 minutes
Updates
Resolved
March 30, 2022 · 16:32 UTC
Incident is now resolved.
Monitoring
March 30, 2022 · 15:29 UTC
Hotfix is deployed and traffic/provisioning is still catching up until estimated 1 to 2 hours.
Monitoring
March 30, 2022 · 14:54 UTC
Hotfix is being deployed and traffic from ~ 06:30 UTC start to be processed.
Update
March 30, 2022 · 13:17 UTC
We are still waiting for the fix. Currently all devices provisioning is still queued.
Investigating
March 30, 2022 · 09:07 UTC
Wlogger is still not usable.
Update
March 30, 2022 · 08:34 UTC
We confirmed an issue in an internal element. We are waiting a software hotfix to be deployed.
De-escalate
March 30, 2022 · 07:50 UTC
UI and API should be working, but delays are still occuring.
Investigating
March 30, 2022 · 07:34 UTC
We are experiencing an incident with database. We are investigating. UI and API may be unavailable, and delays appears in Wlogger and BS/device provisioning.
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