[ACTILITY EU PROD - Infrastructure Migration] LRC migration
Major incident
EU PROD
Network Server for ThingPark Wireless
Network Server for ThingPark Enterprise
OSS API and GUI
DX API
ThingPark X IoT-Flow
Thingpark X Location Engine
2021-06-29 10:35 UTC
·
2 hours, 12 minutes
Updates
Resolved
November 4, 2021 · 15:25 UTC
Hi,
We are closing Incident as traffic is restored.
Traffic lost between : 12h35 and 14h15
Regards, Actility Support
Monitoring
November 4, 2021 · 15:25 UTC
Incident under monitoring status
Investigating
November 4, 2021 · 15:25 UTC
Hi,
Traffic is restored since 14:30 pm, also GUI has just been enabled.
Please let us know if you encounter any problem.
Regards, Actility Support
Issue
November 4, 2021 · 15:25 UTC
Hi,
As part of platform migration, LRC is currently being migrated from one site to the other. This migration takes longer time than expected and traffic is hardly handled due to ressources overload.
Once data migration is done, situation should get better.
Regards, Actility Support
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