ECO platform down
Major incident
Thingpark Community, PoCs and Dev1
Network Server for PoCs
Network Server for Dev1
OSS API and GUI
Thingpark X Location Engine
ThingPark X IoT-Flow
DX API
2021-03-10 06:47 UTC
Β·
1 month, 1 week, 5 days, 8 hours, 28 minutes
Updates
Resolved
November 4, 2021 Β· 15:25 UTC
The platform is now fully operational since the beginning of April.
More information is available on http://community.thingpark.org/ for community users.
Update
November 4, 2021 Β· 15:25 UTC
2021-03-27T22:00:00Z
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π community.thingpark.org:
- β subscriber creation is working again, but still not available for customers as Interop Engine is not working yet,
- β Single Sign-On (SSO) to interop engine is also working
- π Interop engine validation needed.
-
β TPXLE + ADA working for
dev-ope
instance- π TPXLE not working for community instance without portal
- β All needed operator instances are now created.
-
π₯ Next in line:
- Subscribers, basestations and devices migration.
- TPX decoders and drivers
- Restore Partners sites
Update
November 4, 2021 Β· 15:25 UTC
2021-03-19, morning, Paris time. Disaster recovery plan is ongoing.
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β IoTFlow is installed
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β DX-API was updated to facilitate reprovisioning of subscribers and end-user accounts
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π ThingPark X Location Engine, Interoperability Engine are not back online, yet.
-
π₯next in line:
- validate TPXLE and ADA
- achieve creation of all operator instances
- migrate subscribers, basestations (gateways), devices
- provision Community and Partner portals offers (including Interop)
Update
November 4, 2021 Β· 15:25 UTC
2021-03-18, morning, Paris time. Disaster recovery plan is ongoing.
- β The new community platform is up, including DX-API and IPSec.
- π IoTFlow, ThingPark X Location Engine, Interoperability Engine are not back online, yet.
-
π₯ next in line for re-establishment:
- TPX IoTFlow
- ThingPark X Location Engine (TPXLE) + Abeeway Device Analyzer (ADA)
- migration of operator instances, subscribers, basestations (gateways), devices
- provisioning of Community offers (including Interop)
Update
November 4, 2021 Β· 15:25 UTC
We are moving the POC/dev1 platform to a new hoster. It requires time and we will provide an Estimated Time of Arrival later this week.
Investigating
November 4, 2021 Β· 15:25 UTC
-
2021-03-11T13:50 Z
- after the fire π₯ that damaged multiple datacentres in Strasbourg, France, yesterday, the entire ECO environment is still down.
- OVH is in disaster-recovery mode. In the next few days, they will let us know what services / data are gone and what we can restore. We will then assess the situation.
- Our teams are working on restoring our own manual backups to a different location.
Issue
November 4, 2021 Β· 15:25 UTC
- The infrastructure of ECO platform is down because of a fire in the datacenter.
- 2021-03-10T09:35:00Z: the hosting company (OVH) just communicated they wonβt be able to restore their datacenter today.
- Information from hosting company OVH
β Back