Network Access outage

Major incident US PROD Network Server for ThingPark Wireless
2022-11-28 15:43 UTC · 1 day, 1 hour, 46 minutes

Updates

Resolved

Incident resolved. Lost gateways must be patched.

November 29, 2022 · 17:29 UTC
Monitoring

Incident is resolved on platform site. Remaining gateways must be reached through rescue to be fixed.

November 29, 2022 · 14:25 UTC
Monitoring

Missing gateways will recover before the end of the day.

November 28, 2022 · 17:09 UTC
Retroactive

Starting from 11/27 at 20:00 UTC, Thingpark Enterprise gateway were disconnected. The issue was fixed at 05:00 UTC.

However, some gateways encountered a bug and are currently recovered one by one.

November 28, 2022 · 15:45 UTC

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